Neiman Marcus

The only helpful person - the sales associate who assisted my daughter and I in purchasing a fall coat (children’s clothing). She was very sweet, and even showed my daughter a few cute hats. If I were only reviewing her, this would be a five star review. After completing the purchase, we went to the skincare and cosmetics department. There was a particular product I was looking for, and none of the associates offered to help. In the past, this has been a non-issue. I stood at three different counters, and no acknowledgment was made. I noticed at least one group of three associates chatting (looking at a cell phone, no less), and another employee paying for her own purchases. But, that was it. Admittedly, a few associates were busy with makeup applications, but, this was (maybe) two of twenty plus employees. I’m not someone who enjoys writing negative reviews, especially regarding a store I used to love shopping at. Customer service is what makes stores like NM great, and people will revert to shopping online if they can’t get help. It’s ridiculous that in a store full of employees, only one went above and beyond.

I was walking through the cosmetics department with no intention of buying anything. Inna Sirkis started talking to me about Maison Francis Kurkdjian. That was pure joy .She told me the history of the designer , where the names are coming from ,why some of them are red and the other white? What does the color of the bottle top means. It lasted maybe 5 minutes and I felt like I was on a trip to Paris. I was walking through the gardens of Versailles in the clouds of beautiful scents. It was an amazing experience, very relaxing, even now when I'm writing these words I still have a smile on my face. She gave me few samples so I can make a decision which one I like the most. It was absolutely amazing All the bottles of perfumes were the same but now I know the difference . Inna Sirkis -remember her name ,ask her for the history lesson, you will enjoy it .

You should avoid cosmetic departments and rude employees there. Unfortunately, I didn't ask the name of the lady with the long black hair, but I'm pretty sure most people know her if they've had a problem with a return. I still want to complain about the stupid return policy. Especially for perfumes. They sell perfumes that smell different than the tester. You can't get it back if you open it and find that $1,000 worth of perfume has lasted less than an hour.

The employees in your beauty department are repulsive and rude, specifically one with black hair in a bun. Ive had several encounters with her and it just must be her nature. Kim maybe. Considering business is slow, you would think she would be a bit nicer to the only customer at the moment. The Queen of batting her eyelashes or walking away "pretending" not to see you. I found what I needed online. Counting the months for this store to go under. Thank your employees.